TERMS AND CONDITIONS OF THE CONTRACT
The booking process is very simple and can be done within 3 minutes if you visit our website at www.smartrent.gr. You can also visit our headquartes in Thessaloniki and Heraklion, Crete, next to the airport or call reservations at +30 2310 900228 and +30 695 100 9204.
Terms of Lease Agreement
Drivers above the age of 23 and under the age of 72 can choose any any vehicle from Smart Rent fleet. All drivers must be in possession of a legal driving license, which should be valid for at least three (3) years including all the necessary documents. Residents of foreign countries should bring a European or an Ιnternational driving license as well as a passport when required.
Discharge of Liability in the Event of an Accident
The lessee may choose one of the following insurance policies upon reservation or upon pick-up of the vehicle in order to pare the amount of guarantee.
Collision Damage Waiver (C.D.W), Theft-Fire Safety (TP) -With Discharge
In the event of accident, fire, partial or total loss of the vehicle under the responsibility of the lessee, he/she is obliged to financially participate in the repair of the vehicle. As a guarantee, for possible minor damages, the lessee pays the amounts per category as described below:
B category 500,00 €
C category 600,00 €
D category 700,00 €
E category 800,00 €
F category 1000,00 €
G category 1200,00 €
H category 1200,00 €
In case of no damages, the guarantee is returned in full.
Partial Damage Waiver (P.D.W.)
Should the lessee choose the Partial Damage Waiver insurance, his/her obligation to pay for possible damages to the company's vehicle is limited, with the lessee paying in addition the following amounts per day, according to the category of the vehicle.
B category 6,00 €
C category 6,00 €
D category 8,00 €
E category 8,00 €
F category 10,00 €
G category 12,00 €
H category 15,00 €
Discharge is limited to the below mentioned ammounts per category.
B category 250,00 €
C category 300,00 €
D category 350,00 €
E category 400,00 €
F category 500,00 €
G category 600,00 €
Η category 600,00 €
The tenant is not relieved from financial liability in the event of theft, fire, damage to the underside of the vehicle, wheels (tires and rims), mirrors, seat or general interior damage, loss of keys and any accessory loss.
Complete Discharge of Responsibility(SCDW), Theft-Fire Insurance (TP) (Without payment of any amount)
In the event that the lessee of the vehicle opts for complete discharge of responsibility, including Theft Insurance(TP), he/she is relieved from the financial liability to repair any damage to the company's car that may arise. In order to qualify for full liability, the lessee must pay the amounts per day depending on the vehicle's category, as listed below:
B category 18,00 €
C category 20,00 €
D category 22,00 €
E category 25,00 €
F category 28,00 €
G category 30,00 €
H category 32,00 €
In this type of insurance, an amount of 200,00 € will be withheld as quarantee.This amount will be refunded at drop-off.
In case of refuelling with the wrong type of fuel, the lessee is obliged to pay the damage caused, in full.
No type of insurance covers any damage to the underside of the vehicle, wheels, hubcaps, mirrors, antenna, glass, GPS devices,child seats, snow chains, other equipment, vehicle interior and tires as well as loss or destruction of keys and generally damages caused by driving on unpaved roads.
Damages caused to a vehicle that is not covered by a rental agreement due to expiration or no prompt renewal of it, the company is released from any obligation and the lesse undertakes the total cost of repair.
The above types of insurance do not cover damages caused when the driver is under the influence of alcohol or toxic substances, in violation of the Road Traffic Code (N2696 / 1999 ΦΕΚ 57A) or by persons who are not listed as drivers at the rental contract, as well as in the event that the incident is not recorded by the traffic police or by the accident care service of the insurance company that the vehicles of Smart Rent are insured at.
Please note that Smart Rent is only and solely responsible to evaluate and fix damages to its cars. If the lessee proceeds to restoration of the damage without prior notice, he/she is not discharged from covering the cost of the damage in the occasion that the company considers the restoration to be improper.
A hired car can also be driven by a second person as long as it has the necessary legalization documents without any extra cost and after it has been stated in the contract at the beginning of the lease.
Vehicle pick - up procedure
In order for the vehicle to be picked up it is important that the following necessary documents are delivered
- European driving license or valid International driving license.
-Identity Card or valid Passport
-Credit / Debit card or cash, if there are no cards available.
The card is used to withhold the guarantee amount as defined above, according to the category of the car.
Collection and Delivery
Upon pick-up, the lessee will have to check its delivery control form to confirm any existing damages. The vehicle is delivered full of fuel. On drop-off , the external and internal condition is checked by a person in charge, as well as the fuel level which should be at the level at which the vehicle was picked-up. If for any reason the fuel is short, the tenant is obliged to pay the corresponding amount of fuel plus 15 euros.
Extending the Rental Period
In cases of the lessee wishing to extend the rental of the vehicle for a longer period of time than the original agreement, he should contact Smart Rent at least 48 hours before the end of the lease so that his contract can be renewed if this is feasible. If the vehicle returns sooner than the agreed time, the extra amount remains in the benefit of the company.
Cancellation at no cost, is possible if it happens up to 7 days prior to the pre-determined pick-up of the vehicle. Cancellations made 7 to 5 days before pick-up the lessee will be charged with half the total rental cost. In cases of cancellations made in less than 5 days before pick-up or of the lessee not showing up, the amount is not refundable. Cancellation can be made either through our website www.smartrent.com or by contacting the phone numbers listed on our website. Please note that bank charges that may arise fall completely on the lessee.
Terms of Payment
The lease is paid either in cash, by debit or credit card, or Bank Transfer. When choosing cash, a credit card is required to freeze the guarantee amount, in accordance with the terms of the company, which will be released at the end of the lease if the stipulated terms of the contract are met.
All card payments are processed through Alpha Bank's Alpha e-Commerce electronic payment platform using TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to be decoded using the appropriate key.
Place of pick-up and Return of the vehicle
Pick-up and return of vehicles are made at the company's offices in Thessaloniki and Heraklion Crete, as well as at the airports, ports, railway stations of the above cities at no extra cost. Distances greater than 30 km are charged with 0.30 cents per kilometer with a minimum of € 25,00. Pick-up of the vehicle during non- working hours is charged with € 20,00. If pick-up and drop-off take place during non-working hours, the maximum charge is 35,00 €.
Geographical limits of vehicle traffic
No vehicle is allowed to exit Greece's borders. Transfering the vehicle by boat is only permitted with SmartRent's written consent and no insurance coverage is provided in the event of damage.
Any unlawful action or traffic offense involving fines, solely responsible for financial or other administrative settlement shall be the lessee.
SmartRent Customer Service offers the following benefits at the lowest possible rate:
- GPS 2 € per day with a maximum charge of 30,00 €
- 1st child seat 2 € per day with a maximum charge of 30,00 €
- 2nd child seat free of charge
- Snow chains free of charge
- Unlimited kilometers for the entire rental period, except for up to 4-days rentals where there is a mileage limit of up to 150 km per day. Exceeding the above mentioned limit is charged with 0,20 euros per kilometer.For rentals of more than 4 days taking place from September to May of each year, there is also a mileage limit of 2500 km in total. Exceeding this limit is charged with 0,20 euros per kilometer.
For long - term rentals, the free kilometers are 2.500. Exceeding the above mentioned limit, is charged with 0.20 euros per kilometer.
- 24-hour road assistance
Reduce rental costs
For the benefit of the customer, it is permitted to use his / her own means from the ones mentioned in the additional amenities so that there is no charge.
All the vehicles of the company are categorized according to the luggage space, horsepower, and capacity. Vehicles appearing in individual categories are those shown on the site or similar to the same features.
In case of loss, partial or total destruction of the keys of the rented vehicle, there is a charge of 70,00-300,00 euro depending on its type. Cleaning the interior of the vehicle from stains, fluids or other items such as coffee, oil, etc., requiring special cleaning, is charged with 60,00 euro.
Please note that on-line bookings are considered as valid, if the amount has been paid (in cases of payment via credit/debit card, masterpass) or there has been former contact by the lessee to clarify the validity of the booking (in cases of payment via bank transfer).
- All terms mentioned in the contract are strong.
- No hidden charges.
- All charges include VAT 24%
- The pricelist of the company changes without prior notice depending on the circumstances