Terms of use



Booking process

 The booking process is very simple and can be done within 3 minutes if you visit our website at You can also visit our headquartes in Thessaloniki and Heraklion, Crete, next to the airport or call  reservations  at +30 2310 900228 and +30 695 100 9204.

Terms of Lease Agreement

 Drivers above the age of 23 and under the age of 72 can choose any any vehicle from  Smart Rent fleet. All drivers must be in possession of a legal driving license, which should  be valid for at least three (3) years including all the necessary documents. Residents of foreign countries should bring a European or an Ιnternational driving license as well as a passport when required.

Discharge of Liability in the Event of an Accident

 The lessee may choose one of the following insurance policies upon reservation or upon pick-up of the vehicle in order to pare the amount of guarantee.

Collision Damage Waiver (C.D.W), Theft-Fire Safety (TP) -With Discharge

 In the event of accident, fire, partial or total loss of the vehicle under the responsibility of the lessee, he/she is obliged to financially participate in the repair of the vehicle. As a guarantee, for possible minor damages, the lessee pays the amounts per category as described below:

B     category       500,00 €

C     category      600,00 €

D     category      700,00 €

E      category      800,00 €

F     category      1000,00 €

G    category      1200,00 €

H    category       1200,00 €


In case of no damages, the guarantee is returned in full.


Partial Damage Waiver (P.D.W.)

 Should the lessee choose the Partial Damage Waiver insurance, his/her obligation to pay for possible damages to the company's vehicle  is limited, with the lessee paying in addition  the following amounts per day, according to the category of the vehicle.

B   category          6,00 €

C  category          6,00 €

D  category          8,00 €

E   category          8,00 €

F   category        10,00 €

G  category        12,00 €

H  category         15,00 €


Discharge is limited to the below mentioned ammounts per category.

B  category          250,00 €

C  category         300,00 €

D  category         350,00 €

E  category          400,00 €

F  category          500,00 €

G category          600,00 €

Η  category          600,00 €

 The tenant is not relieved from financial liability in the event of theft, fire, damage to the underside of the vehicle, wheels (tires and rims), mirrors, seat  or general interior damage, loss of keys and any accessory loss.


Complete  Discharge of Responsibility(SCDW), Theft-Fire Insurance (TP) (Without payment of any amount)

 In the event that the lessee of the vehicle opts for complete discharge of responsibility, including Theft Insurance(TP), he/she is relieved from the financial liability to repair any damage to the company's car that may arise. In order to qualify for full liability, the lessee must pay the amounts per day depending on the vehicle's category, as listed below:

B  category         18,00 €

C  category        20,00 €

D  category        22,00 €

E  category         25,00 €

F  category         28,00 €

G  category        30,00 €

H  category         32,00 €

 In this type of insurance, an amount of 200,00  will be withheld as quarantee.This amount will be refunded at drop-off.


In case of refuelling with the wrong type of fuel, the lessee is obliged to pay the damage caused, in full.

No type of insurance covers any damage to the underside of the vehicle, wheels, hubcaps, mirrors, antenna, glass, GPS devices,child seats, snow chains, other equipment, vehicle interior and tires as well as loss or destruction of keys and generally damages caused by driving on unpaved roads.

Damages caused to a vehicle that is not covered by a rental agreement due to expiration or no prompt renewal of it, are not covered by any type of insurance and the lesse undertakes the total cost of repair.

The above types of insurance do not cover damages caused when the driver is under the influence of alcohol or toxic substances, in violation of the Road Traffic Code (N2696 / 1999 ΦΕΚ 57A) or by persons who are not listed as drivers at the rental contract, as well as in the event that the incident is not recorded by the traffic police or by the accident care service of the insurance company that the vehicles of Smart Rent are insured at.

Please note that Smart Rent  is only and solely responsible to evaluate and fix damages to its cars. If the lessee proceeds to restoration of the damage without prior notice, he/she is not discharged from covering the cost of the damage in the occasion that the company considers  the restoration to be  improper.

In case the vehicle is not returned on the date and time stated in the lease agreement, the lessee is obliged to pay to the company the missing income resulting from the duration of the next rental or from the rental cost difference that will arise due to change of vehicle category.



Additional Driver
 A hired car can also be driven by a second person as long as it has the necessary legalization documents without any extra cost and after it has been stated in the contract at the beginning of the lease.


Vehicle pick - up procedure

In order for the vehicle to be picked up  it is important that the following necessary documents are delivered

- European driving license or valid International driving license.

-Identity Card or valid Passport

-Credit / Debit card or cash, if there are no cards available.

The card is used to withhold the guarantee amount as defined above, according to the category of the car.


Collection and Delivery

 Upon pick-up, the lessee will have to check its delivery control form to confirm any existing damages. The vehicle is delivered full of fuel. On drop-off , the external and internal condition is checked by a person in charge, as well as the fuel level which should be at the level at which the vehicle was picked-up. If for any reason the fuel is short, the tenant is obliged to pay the corresponding amount of fuel plus 15 euros.Please note that the vehicle cannot be properly inspected if it is not clean enough.

Extending the Rental Period

 In cases of the lessee wishing to extend the rental of the vehicle for a longer period of time than the original agreement, he should contact Smart Rent at least 48 hours before the end of the lease so that his contract can be renewed if this is feasible. If the vehicle returns sooner than the agreed time, the extra amount remains in the benefit of the company.

Cancellation policy
Cancellation at no cost, is possible if it happens up to 14 days prior to  the  pre-determined pick-up of the vehicle. For cancellations made within 14 to 5 days before pick-up, the lessee will be charged with half the total rental cost. For cancellations made in less than 5 days before pick-up or because of the lessee not showing up, the amount is not refundable. Cancellation can be made either through our website or by contacting the phone numbers listed on our  website. Please note that bank charges that may arise fall completely on the lessee.

Terms of Payment

 The lease is paid either in cash, by debit or credit card, or Bank Transfer. When choosing cash, a credit card is required to freeze the guarantee amount, in accordance with the terms of the company, which will be released at the end of the lease if the stipulated terms of the contract are met.

Available bank accounts (Greece):

EUROBANK: GR 9802602110000630200783791
PIRAEUS BANK: GR 9001722100005210090107391
ALPHA BANK: GR 21 0140 7020 7020 0200 2015 732

All card payments are processed through Alpha Bank's Alpha e-Commerce electronic payment platform using TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to be decoded using the appropriate key.

Place of pick-up and Return of the vehicle

 Pick-up and return of vehicles are made at the company's offices in Thessaloniki and Heraklion Crete, as well as at the airports, ports, railway stations of the above cities at no extra cost. Distances greater than 30 km are charged with 0.30 cents per kilometer with a minimum of € 25,00. Pick-up of the vehicle during non- working hours is charged with € 20,00. If pick-up and drop-off take place during non-working hours, the maximum charge is 35,00 €.


Geographical limits of vehicle traffic

No vehicle is allowed to exit Greece's borders. Transfering the vehicle by boat is only permitted with SmartRent's written consent and no insurance coverage is provided in the event of damage.


Illegal actions

Any unlawful action or traffic offense involving fines, solely responsible for financial or other administrative settlement shall be  the lessee.


Additional amenities

SmartRent Customer Service offers the following benefits at the lowest possible rate:

- GPS 2 € per day with a maximum charge of 30,00 €

- 1st child seat 2 € per day with a maximum charge of 30,00 €

- 2nd child seat free of charge

- Snow chains free of charge

- Unlimited mileage is valid for the period from June to August, except for rentals of up to 4 days in which there is a mileage limitation of up to 150 kilometers per day. Exceeding the limit of the above mentioned mileage, a charge of 0.20 euros per kilometer is applicable. During the months of September to May, there is also a limitation of 150 kilometers per day, regardless of the rental period. In monthly rentals the limit of free kilometers is up to 2500 km. Exceeding the above this limit incurs a fee of 0.20 euros per kilometer.

For long - term rentals, the free kilometers are 2.500. Exceeding the above mentioned limit, is charged with 0.20 euros per kilometer.

- 24-hour road assistance


Reduce rental costs

 For the benefit of the customer, it is permitted to use his / her own means from the ones mentioned in the additional amenities so that there is no charge.


Special conditions

 All the vehicles of the company are categorized according to the luggage space, horsepower, and capacity. Vehicles appearing in individual categories are those shown on the site or similar to the same features.

In case of loss, partial or total destruction of the keys of the rented vehicle, there is a charge of 70,00-300,00 euro depending on its type. Cleaning the interior of the vehicle from stains, fluids or other items such as coffee, oil, etc., requiring special cleaning, is charged with 60,00 euro.

Please note that on-line bookings are considered as valid, if the amount has been paid (in cases of payment via credit/debit card, masterpass) or there has been former contact by the lessee to clarify the validity of the booking (in cases of payment via bank transfer).


Reliability policy

- All terms mentioned in the contract are strong.

- No hidden charges.

- All charges are subject to VAT 24%

The pricelist of the company changes without prior notice depending on the circumstances